About Insurer

The AutoAid and Autonational Membership Breakdown Plans are arranged and administered by Right Choice Insurance Brokers and underwritten by Right Cover Insurance Limited. Both companies are owned by Lucida Broking Holdings Limited.

Right Cover Insurance Limited is a Licenced Insurer registered with the Guernsey Financial Services Commission (GFSC) under the Insurance Business (Bailiwick of Guernsey) Law 2002. The Company is registered in Guernsey (Company Reg. No. 67921) and its registered office address is:

Second Floor, Block A, Lefebvre Court, Lefebvre Street, St Peter Port, Guernsey, GY1 2JP.

If you have a general enquiry, strictly in relation to your insurance policy only, please email:

rightcoverinsurance@robusgroup.com

If you have a complaint regarding your AutoAid or Autonational Insurance Policy then you should contact us as described below. We aim to provide you with a high level of service at all times relating to the benefits provided by the AutoAid and Autonational Insurance Policies.

However, there may be a time when you feel that our service has fallen below the standard you would expect. If this is the case and you wish to complain, we will do our best to try and resolve the situation.

You can submit your complaint by writing to us:

If we are unable to resolve your complaint by close of business on the third working day after receipt, an acknowledgement will be sent confirming who is dealing with it and when you can expect to receive a response.

Within 8 weeks of the date the Insurer receives a complaint the Insurer will provide you with their final decision.

If you remain dissatisfied following the final response from the Insurer, you can refer your case to the Channel Island Financial Ombudsman (“CIFO”) within 6 months from the date of our final decision.

You can contact CIFO by the following methods:

At any time, you can request a copy of our complaints procedures.

This does not affect your right to take legal action. If you ask someone else to act on your behalf, we will require written authority to allow us to deal with them.

You are not eligible to claim under the UK Financial Services Compensation Scheme (‘FSCS’) which is available to UK registered insurers. Right Cover Insurance Limited is a Guernsey registered insurer and FSCS therefore does not apply.

The directors are responsible for the maintenance and integrity of the corporate and financial information on the Company website. Legislation in Guernsey governing the preparation and dissemination of Financial Statements may differ from legislation in other jurisdictions.

A copy of the latest Financial Statements for the Insurer can be found HERE.

Data Protection Notice

Please refer to your Autoaid or Autonational Insurance Policy which details how the Company will handle your data.